Returns & Refund Policy

At Avorila™, your satisfaction is our priority.
This policy explains your legal right of withdrawal as well as our extended 60-day return guarantee.

1. Legal Right of Withdrawal (14 Days)

Customers in the European Union, United Kingdom, United States, Canada, and Australia have the legal right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason, where applicable by local law.

Withdrawal Period

The withdrawal period expires 14 days from the day you, or a third party designated by you (other than the carrier), receive the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, please inform us of your decision by a clear written statement (for example, by email).

📧 Email: support@avolira.store
📞 Phone: +44 (749) 159-6964

Company: MODPORT CLOTHING LTD
Address: 128 City Road, London, EC1V 2NX, United Kingdom
(This is not a return address.)

2. Refunds (14-Day Legal Withdrawal)

Once your withdrawal request is approved:

We will refund all payments received, including standard shipping costs

Refunds will be issued within 14 days of receiving your withdrawal notice

Refunds are made using the same payment method used for the original transaction

We may withhold the refund until:

=>the goods are received back, or

=>proof of return is provided

3. Extended Return Guarantee – 60 Days

In addition to your legal right of withdrawal, Avorila™ offers an extended 60-day return guarantee.

This means you have 60 days from the date of delivery to request a return if you are not fully satisfied.

Eligibility for the 60-Day Return

To qualify for our 60-day return guarantee:

Items must be unused, unworn, and unopened

Items must be in their original packaging

All tags and accessories must be included

Proof of purchase (order confirmation) is required

To start a return, contact us at:

📧 Email: support@avolira.store
📞 Phone: +44 (749) 159-6964

⚠️ Returns sent without prior approval will not be accepted.

4. Damages & Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

damaged

defective

incorrect

contact us immediately at:

📧 Email: support@avolira.store
📞 Phone: +44 (749) 159-6964

We will resolve the issue as quickly as possible.

5. Non-Returnable Items

The following items cannot be returned or refunded:

Opened hygiene or personal care products

Products unsealed after delivery for health or hygiene reasons

Custom-made or personalized items

Items damaged due to misuse or improper handling

Items marked as final sale

Gift cards

Hazardous materials, flammable liquids, or gases

If you are unsure whether an item is eligible for return, please contact us before placing your order.

6. Return Process

All returns must be requested before sending items back

The return address will be provided after contacting support

Customers are responsible for return shipping costs, unless otherwise required by law

Items must be returned in unused condition, and where possible, in original packaging

7. Condition of Returned Goods

You may be held responsible for any loss in value if the product has been used beyond what is necessary to inspect its nature, characteristics, and functionality.

8. Applicable Law

This policy complies with consumer protection regulations applicable in the:

European Union

United Kingdom

United States

Canada

Australia

Additional local consumer rights may apply depending on your country of residence.

9. Contact

For all return, refund, or withdrawal requests, please contact:

📧 Email: support@avolira.store
📞 Phone: +44 (749) 159-6964